Privacy Policy

Malaer Mental Health Services, PLLC Privacy Policy

Introduction

At Malaer Mental Health Services, PLLC ("we," "us," or "our"), we are committed to protecting the privacy and confidentiality of our clients ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online therapy services. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information from you:

  • Personal Identifiers: Name, email address, phone number, date of birth, and other similar information.

  • Health Information: Information related to your physical or mental health, including diagnosis, treatment history, and symptoms.

  • Payment Information: Credit card information, billing address, and other financial details.

  • Technical Information: IP address, browser type, device information, and other technical data collected through cookies and similar technologies.

How We Use Your Information

We may use your personal information for the following purposes:

  • Providing Therapy Services: To deliver therapy sessions, assess your needs, and develop treatment plans.

  • Communication: To communicate with you about your appointments, treatment progress, and other relevant matters.

  • Billing and Payment: To process payments and manage financial transactions.

  • Improving Our Services: To analyze usage patterns, gather feedback, and enhance our website and services.

  • Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may disclose your personal information to the following third parties:

  • Healthcare Providers: Other healthcare professionals involved in your care, such as your psychiatrist or primary care physician, with your consent.

  • Business Associates: Third-party service providers who assist us in delivering our services, such as billing companies or IT vendors, subject to confidentiality agreements.

  • Legal Authorities: As required by law or to protect our rights, safety, or property.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your information. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Malaer Mental Health Services, PLLC

832-303-9354